The importance of trustworthiness

August 1, 2017 | by Diego Delgadillo

In Human Capital, developers

What is trustworthiness? What can be related with it? If you ask Merrian-Webster, you’ll find out that the definition includes the words “worthy” and “confidence”, and that’s about it.

Trust your co-workers, they will do their best!

Of course, the meaning goes beyond that. In a context of co-working, we can define trustworthiness as the conviction we have on somebody else to complete a task with integrity, honesty and truthfulness. Building the team without proper trustworthiness can lead to unwanted results like the following:

  • Broken communication, because you are afraid that someone could misinterpret or misuse any source of information shared between team members. This prevents an open dialog, which affects decision-making and problem solving.
  • Lack of commitment, there are moments where negative events lead to frustration and demoralization for a team as whole. This only imposes a lower self-esteem, which eventually takes hit on the ability of producing results.

As soon as the previous two start to propagate across all organization levels, it will eventually reach your clients, providers and, worst of all, stakeholders. From there, your company value to diminish significantly.

Trustworthiness becomes important while fulfilling the goals of a project

Why all the fuzz about it? Why can’t my team trust me? Why can’t I trust them? There isn’t a scientific equation that can express the exact variables of untrustworthiness. However, there are situations where fear gets the best of us, because trusting someone else is a risk, you never know when you might face vulnerability or deception. There may not be a magic formula to restore or improve team trustworthiness, every team member has its uniqueness in terms of working style. However, the next recommendations can help your team deliver the best results on that matter:

  • Walk the talk, which means, always be conscious of you think, do and communicate.
  • Make sure everyone gets to know everyone, understanding each other’s ideas can help mitigate further conflicts at any project stage.
  • Reasonable commitments, that is making sure that every task you have is within a realistic agenda, there is no point of trying too hard to overachieve.
  • Involve and offer participation, it’s always nice to back your teammates when they assume a new role either in decision-making or problem-solving.
  • Always look forward when solving an issue, looking for someone to blame only alters communication workflow, so there is no point to start throwing people under the bus.
  • Never keep a conflict for yourself, remember to always have an open channel to communicate, and that means you can offer your help as well.
  • Don’t pretend to be or to act like someone else, that uniqueness of each team member is what gives a project a special ingredient, and therefore, an original product/delivery.

Sources

People's advantage - La confianza en los equipos de trabajo