The importance of customer service abilities
As IT or software consultants, we often think that customer service activities don’t necessarily include us. This is not true. Customer service quality is a business orientation that every single person in a company should follow to ensure client satisfaction.
Signs that your Call Center Needs an Update
Call centers seemed on the verge of becoming an archaic institution with the advent of new technology. The concept of a call center, however, evolved to match the needs of consumers and the demands of new technologies. Instead of becoming extinct, these communication centers are now more relevant than ever.
Turn Customer Service into your secret weapon
Everyone has one: a tech support horror story. Ask anyone, and they can tell you of a time when they experienced the very worst of humanity via a tech support or customer service call. It happens more often than it should. A customer calls in with a significant problem, calls tech support, and finds a less than excellent customer service experience.