Signs that your Call Center Needs an Update
Call centers seemed on the verge of becoming an archaic institution with the advent of new technology. The concept of a call center, however, evolved to match the needs of consumers and the demands of new technologies. Instead of becoming extinct, these communication centers are now more relevant than ever.
Turn Customer Service into your secret weapon
Everyone has one: a tech support horror story. Ask anyone, and they can tell you of a time when they experienced the very worst of humanity via a tech support or customer service call. It happens more often than it should. A customer calls in with a significant problem, calls tech support, and finds a less than excellent customer service experience.
6 steps to create an effective Compensation Plan
There’s no cookie cutter form for compensation plans—especially for companies with a wide range of services provided. Compensation plans can be the driving force of a business or its downfall.
CRM Stats that will Blow your Mind!
We have heard and read a lot about CRM software solutions, but how can they help a business to get better, and how much does a CRM software help? Here are some amazing stats to exemplify the great benefits of using this technology.
Five Strategies for Improving Sales Rep Productivity
Your sales team is a key revenue generator for your business, and productivity means more revenue. Here are some tips and strategies to strengthen the effectiveness of your team and bring home more bacon.
4 characteristics of a successful sales team
Sales teams are unique entities that need to function and perform in fast-paced, goal-oriented environments. Here are some best practices to up your team’s workflow and rocket toward success.
Does your sales team have these qualities?
1. Effective Time Managers
Managers of successful sales teams understand how to eliminate non-essential demands on time that do not specifically drive revenue. Ineffective time management can lead to bogged down sales professionals that have been robbed of the fast-paced energy of sales. No one wants a sluggish sales team.
Free Ebook: Optimize Contact Center Costs with Microsoft Dynamics CRM
"Every day we’re saying: How can we keep the customer happy?
How can we get ahead in innovation by doing this?
because if we don’t, somebody else will."
— Bill Gates
And the Microsoft Dynamics Transformational Partner of The Year Award goes to…
On August 21st, Definity First was awarded during the Microsoft US FY16 Kick Off with the FY15 Transformational Partner of The Year Award. This certifies Definity First as a Microsoft US leader, an achievement every Microsoft Partner wants to have.
Definity First winning like a rockstar!
BI is much more than just data: Connect to what matters to you
An introduction to Business Intelligence
CRM: A better way to know your customers and grow your business
In Definity First we offer a solution that will help you to stay connected to your customers and manage multi-channel campaigns.
3 simple reasons on why to choose Microsoft Dynamics CRM
Finding the right CRM solution for your company is a really important duty. There is a variety of options out there in the market, but after reading this article you are going to be convinced to choose the leading Customer Relationship Management platform, Microsoft Dynamics CRM.