Jan 22, 2020
3 min read

Dynamics 365: Drive your Digital Transformation

Dynamics 365 is the way to achieve digital transformation through deeper business insights, empowered employees and improved customer experiences.

A changing business environment with Dynamics 365

Dynamics 365 is a cloud service that helps you grow, evolve, and transform every part of your business to better meet the changing market and needs of your customers.

It has specific, purpose-built applications for key business processes like Sales, Field Service, Operations, and Customer Service, among others.

Customer engagement is evolving

Everyone is going mobile and they want access to more information faster, 67% of the buyer’s journey is now done digitally. 

Information moves quickly, and now it is easier than ever for a customer to switch to a competitor. Moreover, productivity is critical for your business to scale, but it is known that 40% of a worker’s productive time is lost when doing manual tasks.

The trick here is to use tools like Dynamics 365 that can automate tasks and simplify your business processes to save time and increase productivity.

Modern technology is not only enabling new business models, but it is also at a much faster rate than ever before, so people and processes need to respond quickly to changes in the market.

But what’s the magic behind Dynamics 365?

1. Engage customer

The ability to build personalized experiences across all customer touchpoints from consideration, to purchase, to support by using contextual data to get a complete view of customers is real.

Dynamics 365 can help you draw actionable insights that can deliver personalization at scale.

2. Empower employees

Using a tool like Dynamics 365 will empower people to achieve more by giving them proven processes.

Familiar tools and intelligent guidance to take the next best steps are something that Dynamics 365 can do for you.

Employees will be organized, do their best work and keep the information in confidentiality.

3. Optimize operations

Accelerate the speed of doing business, improve service levels, and reduce costs with intelligent processes that anticipate the future.

The ability to optimize operations will also help you to coordinate people and assets more efficiently across manufacturing to finance to retail.

4. Transform products

Use data and Dynamics 365 as a strategic asset, shifting from reactive to proactive, automating processes, and innovating with new business models, services, products, and experiences.


With Microsoft Dynamics 365 you can differentiate, innovate and create opportunities

Now that you know the magic behind Dynamics 365, give it a try! It's time to implement the leading customer management platform, Definity First will be happy to help you through this process.

Contact us at: hello@definityfirst.com