Blog | Definity First

Dynamics 365 vs Salesforce, Who Wins?

Written by Sergio Zuniga | Jan 22, 2020

I already wrote about why to choose Dynamics 365, but let’s go deep into this topic and talk about what you should do if you are using another software application.

And, by another software application we're talking about Salesforce...

Both Dynamics 365 and Salesforce are considered industry leaders, but when it comes to completeness of vision and ability to execute,  which of these software applications come on top?

Comparing Dynamics 365 vs Salesforce

Salesforce has three different versions, each one with different features, capabilities and prices: Salesforce Professional, Salesforce Enterprise and Salesforce Unlimited.

The Salesforce Professional has a very limited functionality and costs $65/user/mo, while Salesforce Enterprise (the most popular version) is the only one that compares to Dynamics 365.

Salesforce Unlimited is the most expensive and most completed of the versions and it costs $300/user/mo.

Dynamics 365 Online has one single version which includes everything just for $65/user/mo, yes, you read it right. Furthermore, there are no extra or hidden charges!

1 in 7 people use Office, and if you are one of those Office users Dynamics 365 is the answer for you.  

As a Microsoft product, Dynamics 365 has true Microsoft Outlook application. In Salesforce, Outlook is just a plugin which does not have a concept of a fluid user interface for leads, contacts and opportunities.

Furthermore, Dynamics 365 has full leverage of the Microsoft technology stack, like SharePoint for collaboration and content management, Microsoft Lync for instant messaging and SQL Server for databases.

Let’s talk about data: dashboards and reports

While Salesforce only allows reports to be displayed, Microsoft Dynamics 365 allows charts, lists, and even iFrames, meanwhile, Dynamics 365 dashboard data is 100% real time, on the other hand, Salesforce has a lag of 30 to 60 minutes.

Another advantage of Dynamics 365 over Salesforce is the unlimited data refreshness which Salesforce totally lack.

So, we can absolutely say that in terms of cost-performance, completeness of vision and ability to execute, Dynamics 365 comes way on top.

Start making smarter decisions, take actions that drive your business. Are you ready to switch from Salesforce to Dynamics 365? Send us an email, or ask for a free consultation at hello@definityfirst.com

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