A reliable self-service site is crucial for a brand's success, as more than 80% of customers expect brands or businesses to have self-service portals. However, a large percentage of sales still happen through distributors and partners, making platforms for business partner collaboration a must.

A portal can help take your brand a step further while also playing a role in developing customer and partner trust. Moreover, you can increase your international online presence by demonstrating data to the community, employees, partners, or customers. This way, you can build a transparent, workable relationship with all stakeholders.

Web portals give customers access to online locations to collaborate and communicate. 

This allows customers to hunt knowledge bases (knowledge databases), suggest new concepts, get help for issues, and work with communities to know more about services and products.  

Web portals are gateways to customer data, providing access to limited transactions and information

You can easily access these portals by using a combination of external vendors, partners, customers, and internal employees.

Let's say you've got an extensive customer database. However, customers have to email or contact your support service when they want to change data. With a web portal, they can view and change their data effortlessly.  

What are Power Apps Portals?

Power Apps portals enable you to rapidly design, configure, and publish external-facing websites that work seamlessly across web browsers and devices. It's a secure, enterprise-grade, low-code software as a service (SaaS) platform for creating, hosting and administering modern external-facing business websites.

With PowerApps and Dynamics 365, order sheets, accounts, schedules, and documents have become accessible and convenient. Besides processing databases,  portals also help maintain records. Various industries and niches such as education, real estate, insurance, health sector travel, and more can use them.

Power Apps portals enable external users to interact with selective Dynamics 365 data and capabilities within a low-code, responsive website.

User group studies divulge that you can employ its functionality and perform several activities even if you're not a user. In addition to updating products and customer information, you can include bill payments, invoices, and much more using the portal.


Microsoft Power Apps Portals pre-configured templates

  • Customer Self-Service

Customer self-service portals help you minimize request volumes for customer support agents, providing smoother, hassle-free support service. 

You can also offer a knowledge database for addressing FAQs (frequently asked questions) and even recommend customers to related databases depending on their typed keywords. It's also possible to improve your self-service portal capabilities by including live chats, customized customer collaboration, service or product analytic features, and more to make brand-customer interaction a breeze. 

  • Partner Portal Engagement

Partner portals are the best tools to ensure smooth cooperation if you plan to collaborate with distributors and partners to sell services or products.

The portal allows involved parties to share crucial deal data easily. For instance, you can get your partner's sales data as well as yours, helping you streamline your selling process and increase sales efficiency.

  • Employee Self-Service 

Employee self-service portals allow you to provide access to certain HR data and features for various employees and groups based on the requirements. These are helpful in sharing an internal knowledge base (also called an internal knowledge management system) with employees. 

You can either launch knowledge bases or create training materials. In addition to training, you can improve the corporate spirit of your business by launching media galleries, corporate events, and communities based on employees' interests. 

  • Community Forum

Community portals are spaces for blogs and articles and facilitate ratings, polls, comments, feedback, and more. It's a portal where users indirectly promote brands or businesses. 

With quick-to-set-up Dynamics portals, you could easily create and track community forums, enhancing customer-to-service and customer-to-customer interactions. These interactions can vary, including discussions on services or products, customer suggestions, etc. 

Why use Power Apps Portals?

One of the main benefits that make PowerApps portals stand out is that they're affordable and easy to start with. 

 You'll get an effective solution for improved partner collaboration and customer engagement without spending extra resources or time on large-scale web application development. 

The portals also have centralized databases throughout Dynamics 365 applications, making it convenient to improve satisfaction and create loyalty among partners and customers when exchanging accurate and real data. 

Here are a few more benefits to help you decide:

  • Easy integration
  • Automation
  • Data security 
  • Flexible costs
  • Real-time analysis 
  • Routine updates
  • Increase sales 
  • Help you retain customers
  • Turn customers into prospective buyers and more

A complete out-of-the-box solution

Although web portals are practical solutions and can benefit a brand considerably, they require vital skills to configure and implement based on business goals and needs. 

For instance, running portals for retail chains without proper security configuration in place for payment processing data can be risky. Similarly, you may require additional adjustments for smooth performance if you've got a massive customer base. 

Ready to make PowerApps part of your organization’s strategy?

Definity First can help! Leverage PowerApps portals to improve productivity, project management, data storage, coordination among various departments, and deal tracking. 


Magdalena Hernandez

Marketing Director at Definity First. More than 13 years of experience directing marketing and creative projects. I love Startups and Branding. Netflix 24/7 - Andy Warhol Fan